In an effort to better serve you, we are extending the period for add on urinalysis (on the same qualifying profiles) from within 72 hours to within 7 days of the profile submission. Please note that the profile accession number must be included with the urinalysis submission.
While paired chemistry and urinalysis are still optimal for evaluating renal function, we hope that the change is helpful for busy practitioners and their clients.
-Your True North team
May 19th, 2025
Dear Valued Client,
As I am sure you are aware, the possibility that Canada Post may initiate strike action May 22nd is worrisome and yet again, leaving us in a quandary regarding those clients who receive their monthly TNVD statement and/or submit payment by cheque via letter mail. We are extremely hopeful that the postal situation can be resolved before such action needs to be taken but in the event that it is not, we will regretfully be forced to find alternative options for which to deliver your statement and also, for which you, our clients, can submit payment. Therefore, if a postal strike does occur, all statements belonging to clinics located in Metro Vancouver and the Fraser Valley will be delivered by one of our in house couriers. Clinics located outside of these areas will receive their statements via the email address that we have on file for which your laboratory reports are normally sent. As for payment options, if you are submitting samples to the lab, either via commercial courier or local, cheques can be placed in an envelope inside the courier pouches made attention to the Accounts Receivable department or if it is more convenient, credit card payments called directly into the lab will also be gladly accepted. We are extremely sorry for any inconvenience that this may potentially cause and if you have any questions or concerns, please feel free to call the lab and I will be glad to assist.
Thank you for your patience,
Tari Colarocchio
Office Administrator/Accounts Receivable Manager
True North Veterinary Diagnostics
210-8063 199 Street,
Langley, BC
V2Y 0E2
604-539-5550
877-539-5550
Please note that there will be no sendouts during the week of June 30-July 4 due to Canada Day and July 4th in the US. Thank you for your understanding.
Attention valued clients: Please note our updated prices for 2025 which will become effective May 19th. To view the updated pricing in advance, please login using your username and password.
We’re excited to launch a public beta of the new TNVD - LabLink software, now available to all clients at beta-lablink.tnvd.ca. This updated version offers enhanced features, a streamlined experience, and improved performance.
The existing version of LabLink will remain accessible at lablink.tnvd.ca for now.
We encourage you to explore the new platform and share your feedback as we continue to refine and improve the system. If you have any questions or need assistance, our team is here to help!
With our move now complete, we kindly remind everyone to update our address in your records (including on waybills).
True North Veterinary Diagnostics is now at:
210-8063 199 St.
Langley, BC
V2Y 0E2
We would also like to take the opportunity to thank everyone for your patience during the move as we settle into our new home.
Thank you, from your team at True North.
As of January 13, we are operating out of our new facility at 8063 199St in Langley, unit 210.
Please bear with us as we sort out the final kinks associated with the move. Thank you to everyone for your support!
